Privacy Policy

Scope

This Privacy Policy applies to framelessservo.com and related inquiry channels managed by Frameless Servo ("we", "our", "us"). It explains how we handle personal and business contact data from global B2B buyers, sourcing teams, and engineering stakeholders.

This policy covers inquiries sent through website forms, email, WhatsApp links, and direct technical-commercial communication with our team.

Data We Collect

We may process the following categories of data:

• Contact Data: name, company, email, country/region, and role you provide in inquiries.
• Project Data: technical requirements, drawings, CAD constraints, quantity plans, delivery requests, and application details you share for RFQ and engineering review.
• Communication Data: email threads, WhatsApp messages you initiate, and message history used to respond to your requests.
• Commercial Data: quotation assumptions, lead-time discussions, shipping destination, Incoterm preference, and purchase planning details.
• Technical Data: basic device/network logs (for security and availability), such as IP address, browser, and timestamp.

How We Use Data

We use data to:

• respond to inquiries and provide RFQ support;
• evaluate technical feasibility and offer product recommendations;
• prepare quotations, lead-time planning, and supply communication;
• coordinate sample preparation, factory review, packaging, logistics, and compliance-document requests;
• maintain website security and prevent abuse;
• meet legal, regulatory, and contractual obligations.

Legal Basis

Depending on the context, we process data based on:

• your consent (for example, when you contact us directly);
• legitimate interest (B2B inquiry handling, service quality, security);
• pre-contractual and contractual necessity (quotation and order execution);
• legal compliance obligations.

Data Sharing

We do not sell personal data. We may share limited data with service providers that support:

• website hosting and infrastructure;
• email delivery and communication processing;
• security monitoring and abuse prevention;
• manufacturing partner review for technical feasibility, sample preparation, production planning, and quality-control coordination;
• logistics, export documentation, customs, compliance, or payment-related support where needed for a transaction.

These recipients are expected to process data only for authorized purposes. We share only what is reasonably necessary for the relevant RFQ, order, shipment, or compliance task.

WhatsApp and External Communication Channels

If you contact us through WhatsApp or a third-party communication platform, that platform may process your account, device, message, and usage information under its own policies. We use WhatsApp primarily for buyer-initiated RFQ clarification, quick technical questions, and follow-up communication. For sensitive drawings, regulated project details, or files requiring strict confidentiality controls, we recommend using email and requesting an NDA or agreed file-transfer workflow before sending the materials.

Project Files and Confidential Materials

Project drawings, CAD files, datasheets, specifications, and test requirements you provide are used for inquiry handling, engineering review, quotation, sample support, and order execution. Do not send confidential, export-controlled, restricted, or third-party-owned materials unless you have the right to share them and the receiving workflow is appropriate for the sensitivity level. If your project requires a formal NDA, supplier confidentiality clause, or controlled document workflow, tell us before sending sensitive files.

International Data Transfers

As a global B2B supplier, we may process or transfer data across jurisdictions where our teams, customers, manufacturing partners, logistics providers, or service providers operate. Where required, we apply reasonable contractual and operational safeguards.

Cross-Border Compliance Context

Our data handling model is designed for cross-border procurement workflows. We align internal processing controls with applicable jurisdictional requirements relevant to international B2B communication, recordkeeping, and dispute traceability.

Data Retention

We keep data only as long as needed for legitimate business and compliance purposes, including:

• inquiry and RFQ follow-up;
• quote/order traceability;
• dispute handling and legal obligations.

When data is no longer required, we delete or anonymize it where practicable.

Data Security

We apply commercially reasonable organizational and technical safeguards to protect data against unauthorized access, loss, misuse, or disclosure. No internet transmission or storage system is guaranteed to be 100% secure.

Your Rights

Depending on your jurisdiction, you may request to:

• access or correct your personal data;
• delete data where legally permitted;
• restrict or object to certain processing;
• request data portability where applicable.

To submit a request, email us at [email protected].

Buyer-Focused Summary

For B2B procurement teams, this policy means:

• inquiry data is used for technical and commercial execution, not consumer advertising;
• project files are handled for RFQ, validation, and order support only;
• limited project data may be shared with manufacturing, logistics, compliance, or service partners when needed to evaluate or execute your request;
• WhatsApp is available for quick communication, but sensitive drawings should be handled through an agreed workflow;
• cross-border handling follows documented safeguards for compliance-sensitive communication;
• policy questions can be clarified before PO release through Contact.

Minors

This website is intended for business audiences and is not directed to children.

Changes to This Privacy Policy

We may update this policy from time to time. Material updates will be reflected by revising the date at the top of this page.

Contact

For privacy-related questions:

• Email: [email protected]
• Page: Contact

Related Policies

• Terms of Service
• Cookie Policy